Product

Rainbow

AI voice agents that call insurance payors for care teams

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RainbowCallsPatientsPayorsReportsNorthside ClinicNC

Today42 calls

Meridian PlanDialingPrior authorization
Summit CareOn callBenefits check
BlueRidge HealthDoneClaim status
Harbor MutualQueuedPrior authorization
Summit CareOn callClaim status
Lakeview PlanDoneBenefits check

Meridian Plan

Prior authorization for member ••4821

Dialing 00:00

Collected on this call

Member ID: Waiting for payor
Date of birth: Waiting for payor
Authorization: Waiting for payor
Reference: Waiting for payor
Handled by: Voice agent

Summary

Written when the call ends.

The voice agent is on this call.Listen inTake over

Prior authorization

Meridian Plan

Dialing 00:00

Rainbow, the AI calling platform I work on. The laptop shows the care team's view of a payor call, and the phone shows the voice agent on that call. Sample call, for illustration.

What it is

Care teams use Rainbow to call insurance payors on a patient's behalf, about benefits, claims and prior authorizations. AI voice agents place and handle the calls, and a live agent in the call center can step in on any call.

What I built

I work across the dashboard, the AWS APIs, the voice agents and their prompts.

The Next.js dashboard care teams use to start and track payor calls
The AWS serverless APIs behind the dashboard and the agents
Agentic AI voice agents that handle payor calls on Twilio
The call-center screens live agents use to take over calls
The prompts the voice agents run on, written and tested against real calls

Stack

Next.js
Agentic AI
Twilio
AWS Serverless
Python
React Native